Internet Banking

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FAQ Internet Banking

Frequently Asked Questions



Q: What is Internet Banking?

A: First National Bank USA Internet Banking lets you do your banking 24 hours a day, 7 days a week. All you need is your PC and access to the Internet.

Q: Is Internet Banking Secure?

A: Absolutely. First National Bank USA is committed to the safety and security of all customer information. To ensure that your personal information is kept private and secure, First National Bank USA uses state-of-the-art technology. All access to First National Bank USA Internet Banking must be completed with a browser that supports 128-bit encryption. A list of the browser levels that support 128-bit encryption follows:

Q: What will I need to get started?

A: You can access First National Bank USA Internet Banking from a computer with Internet access and a Web browser that supports 128-bit encryption.

Q: I have more than one account. Do I need to sign up each account?

A: All accounts in your “portfolio” will be signed up once you sign up one account. A “portfolio” is a collection of accounts in your household or your business entity.

Q: What is a browser?

A: A browser is computer software that enables you to visit and view Web sites. Browsers take programming codes sent over the Internet and translate it into what you see on the Web page. Without a browser, you wouldn’t be able to read Web site material or view graphics.

Q: What is encryption?

A: Encryption scrambles information that passes over the Internet and provides an additional component for security highly important for Internet banking and any other secure transaction you make on the internet.

Q: How can I tell if my browser has 128-bit encryption?

A: For those clients that are using Internet Explorer, after bringing up your browser, click on Help and About Internet Explorer and you will notice the Cipher Strength.

For those clients using Netscape Communicator, in Navigator or Communicator, choose the Help menu and select About Navigator (or Communicator). Look for the section that reads, “This version supports U.S. security… that means you have 128-bit encryption. If it says you have International security…” that means you have 40-bit encryption.

AOL users are supported by Internet Explorer 5.0 or higher. On keyword type 128browser, this will display what encryption you are currently using.

To be sure your browser has 128-bit encryption you can download one of the following:

Q: How can I get 128-bit encryption?

A: For Internet Explorer users, CLICK HERE and follow the instructions, or in the box that displays your Cipher Strength, click on the “Update Information” next to the current encryption bit. This will download the 128-bit version.

For Netscape users, CLICK HERE and follow the instructions, or click on Help and Software Upgrades, you will be taken to a SMART Upgrades screen from which you can download the updated version of 128-bit.

To be sure your browser has 128-bit encryption you can download one of the following: